Infinity Machine and Engineering is seeking a skilled and motivated Field Service Technician to join our team. This role is critical in providing installation, start-up support, training, troubleshooting, and ongoing service for Infinity’s electromechanical equipment at customer sites. The ideal candidate will be technically proficient in both electrical and mechanical systems and have a strong customer service orientation. 

Key Responsibilities: 

• Perform on-site equipment installation: mechanical assembly, wiring, electrical verification, and initial power-up. 

• Provide start-up and commissioning support, including I/O checks, servo axis movements, system tests, and performance validation. 

• Troubleshoot and repair electrical and mechanical issues both in-person and remotely to minimize downtime. 

• Conduct technical training on Infinity equipment, covering machine theory, operator use, maintenance, safety, and troubleshooting. 

• Interpret and work from electrical/mechanical layouts, drawings, and schematics. 

• Provide input and recommendations on equipment maintenance and potential upgrades. 

• Serve as the technical expert on Infinity’s machinery, including palletizing systems and motion control technologies. 

• Use Roboguide software and ControlLogix PLCs for diagnostics and programming when needed. 

• Maintain customer relationships by delivering professional and responsive service while onsite. 

• Document field data to support internal teams, including sales and quoting processes. 

• Participate in a 24/7 on-call rotation for urgent service needs. 

• Conduct internal equipment testing and verification prior to shipment. 

• Be prepared to travel domestically and internationally up to 50%, often with short notice. 

Qualifications:  

• High School Diploma or GED required. 

• Associate Degree in Automation Engineering Technology, Electro-Mechanical Technology, or a related field preferred. 

• In lieu of a degree, a minimum of 2 years’ relevant technical experience will be considered. 

• Strong ability to work independently, manage time, and prioritize effectively in dynamic environments. 

• Excellent written and verbal communication skills. 

Preferred Skills:  

• Experience with servo motors, PLC systems (especially ControlLogix), and automation technologies. 

• Proficiency in RSLogix, PanelView HMI, and FactoryTalk software. 

• Familiarity with industrial robots and Roboguide palletizing software. 

• Understanding of motion control systems. 

• Proficiency in the Microsoft Office Suite. 

• Demonstrated success in technical, customer-facing roles and high-pressure troubleshooting scenarios. 

Field Service Technician at Infinity/e

Infinity Machine & Engineering is an equal opportunity employer.