Infinity Machine and Engineering is seeking a skilled and motivated Field Service Technician to join our team. This role is critical in providing installation, start-up support, training, troubleshooting, and ongoing service for Infinity’s electromechanical equipment at customer sites. The ideal candidate will be technically proficient in both electrical and mechanical systems and have a strong customer service orientation.

Key Responsibilities:

• Perform on-site equipment installation: mechanical assembly, wiring, electrical verification, and initial power-up.
• Provide start-up and commissioning support, including I/O checks, servo axis movements, system tests, and performance validation.
• Troubleshoot and repair electrical and mechanical issues both in-person and remotely to minimize downtime.
• Conduct technical training on Infinity equipment, covering machine theory, operator use, maintenance, safety, and troubleshooting.
• Interpret and work from electrical/mechanical layouts, drawings, and schematics.
• Provide input and recommendations on equipment maintenance and potential upgrades.
• Serve as the technical expert on Infinity’s machinery, including palletizing systems and motion control technologies.
• Use Roboguide software and ControlLogix PLCs for diagnostics and programming when needed.
• Maintain customer relationships by delivering professional and responsive service while onsite.
• Document field data to support internal teams, including sales and quoting processes.
• Participate in a 24/7 on-call rotation for urgent service needs.
• Conduct internal equipment testing and verification prior to shipment.
• Be prepared to travel domestically and internationally up to 70%, often with short notice.

Qualifications:

• High School Diploma or GED required.
• Associate Degree in Automation Engineering Technology, Electro-Mechanical Technology, or a related field preferred.
• In lieu of a degree, a minimum of 2 years’ relevant technical experience will be considered.
• Strong ability to work independently, manage time, and prioritize effectively in dynamic environments.
• Excellent written and verbal communication skills.

Preferred Skills:

• Experience with servo motors, PLC systems (especially ControlLogix), and automation technologies.
• Proficiency in RSLogix, PanelView HMI, and FactoryTalk software.
• Familiarity with industrial robots and Roboguide palletizing software.
• Understanding of motion control systems.
• Proficiency in the Microsoft Office Suite.
• Demonstrated success in technical, customer-facing roles and high-pressure troubleshooting scenarios.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Field Service Technician at Infinity/e

Infinity Machine & Engineering is an equal opportunity employer.